Privacy Policy

Privacy Policy – Lunava

Last Updated: 2026-01-21

At Lunava, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect the personal information of our customers and visitors, in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, address, email (Email), phone number (TEL).

  • Payment Information: credit card or other payment method details, processed securely by our payment partners.

  • Usage Information: data on how you browse and interact with our website, including IP address, pages visited, time spent, and product preferences.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Communicate with you about your orders, promotions, or updates.

  • Improve our website, products, and services.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Payment processors to complete transactions.

  • Service providers who assist in operating our website or delivering products.

  • Law enforcement or legal authorities if required by law.

4. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or deletions of your information.

  • Opt-out of marketing communications.

Contact Us

If you have any questions about your order or our products, feel free to reach out anytime.

📧 support@lunavasleep.com

We typically respond within 24 hours.

6. Cookies and Tracking

Our website may use cookies and other tracking technologies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.