Refund & Return Policy
Refund & Return Policy – Lunava
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At Lunava, we are committed to your satisfaction. This Refund & Return Policy explains the conditions under which you can request a return, exchange, or refund for the products purchased on our website.
1. Returns
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You may request a return within 30 days of receiving your order.
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Products must be unused, in original packaging, and in the same condition as received.
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To initiate a return, contact us at:
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We typically respond within 24 hours.
2. Exchanges
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Exchanges are possible if the product is defective or damaged during shipping.
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Contact us immediately after receiving the item to arrange the exchange.
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We will provide instructions on returning the item and sending a replacement.
3. Refunds
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 7–14 business days.
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Shipping costs are non-refundable, except in cases of defective or incorrect products sent.
4. Defective or Damaged Items
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If your product arrives defective, damaged, or incorrect, contact us immediately at (Email) or (TEL).
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Provide photos and order details to help us resolve the issue quickly.
5. Non-Returnable Items
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For hygiene and personal care products like sprays and pillow essences, returns are only accepted if defective or damaged due to hygiene regulations.
6. Questions
If you have any questions about your order or our products, feel free to reach out anytime.
We typically respond within 24 hours.